DinkSpace
terms and conditions of services
Contents
1 Introduction
2 Information we give you
3 Your privacy and personal information
4 Ordering services from us
5 Right to cancel
6 Effects of cancellation
7 Carrying out of the services
8 Payment
9 Nature of the services
10 Faulty services
11 End of the contract
12 Limitation on our liability
13 Third party rights
14 Disputes
Please read the following important terms and conditions before you buy or book any service on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide cancellation rights for many distance contracts. However, the usual 14-day cancellation right generally does not apply to services related to leisure activities where the contract provides for a specific date or period of performance, such as a dated sporting event or coaching session.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it;
if a price has not been agreed upfront, what you are asked to pay must be reasonable;
if a time has not been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means DinkSpace Events Ltd, a company registered in England and Wales under company number 17275407, trading as DinkSpace, whose registered office is at 75 Bournemouth Rd, Chandler's Ford, Eastleigh SO53 3AP; and
• ‘you’ or ‘your’ means the person using our site to buy or book services from us, including where you book on behalf of another participant.
If you have any questions about this contract or any orders you have placed, please contact us by:
• emailing us at Dinkspace@outlook.com.
Who are we? DinkSpace Events Ltd is registered in England and Wales under company number 17275407, trades as DinkSpace, and has its registered office at 75 Bournemouth Rd, Chandler's Ford, Eastleigh SO53 3AP.
1 Introduction
1.1 If you buy or book services on our site, www.dinkspace.co.uk, you agree to be legally bound by these terms and conditions.
1.2 These terms and conditions apply if you are buying services on our site as a consumer (ie for purposes outside of your business, trade, craft or profession).
1.3 This contract is only available in English. No other languages will apply to it.
1.4 When buying or booking any services on our site you also agree to be legally bound by any specific terms, rules, schedules, eligibility requirements or cancellation conditions clearly stated on the relevant service or event page.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 read the acknowledgement or confirmation email (see clause 4.5); or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract and it is set out in full here.
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
3.1 Our Privacy Policy is available at www.dinkspace.co.uk and may also be displayed during checkout.
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect, how and why we collect, store, use and share it, your rights in relation to your personal information, and how to contact us or the relevant supervisory authority if you have a query or complaint.
4 Ordering services from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 The services we provide may include pickleball or other racquet-sports tournaments, festivals, coaching clinics, coaching sessions, courses, camps, training events and related activities advertised on our site. Unless expressly stated otherwise, these terms do not apply to package holidays, accommodation or travel arrangements, which may be subject to separate booking conditions.
4.2.1 The description, date, time, venue, price, participant level, age category and other key details of a service will be stated on the relevant booking page or in information supplied to you before booking.
4.2.2 Some events may include optional or ancillary activities, such as coaching, drills, match play, demonstrations or competitions. Availability may depend on court capacity, staffing, participant numbers and operational requirements.
4.2.3 Where a service is advertised as being delivered by a named coach, professional player or other individual, we will use reasonable efforts to provide that person, but clause 7.3 applies if they become unavailable.
4.3 If you make a booking for another participant, you confirm that you have authority to make the booking and that you will ensure the participant is made aware of these terms and any service-specific information that applies to them.
4.4 You place an order on the site by completing the online checkout process and selecting the button that confirms payment or purchase. Please read and check your order carefully before submitting it. You will normally be able to correct errors before submitting your order to us.
4.5 When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, necessarily mean that your order has been accepted by us.
4.6 We may contact you to say that we do not accept your order. This is typically for one or more of the following reasons:
4.6.1 we cannot carry out the service or the service has reached capacity;
4.6.2 we cannot authorise or receive your payment;
4.6.3 you or the participant do not satisfy an advertised eligibility requirement for the service;
4.6.4 we are not permitted or reasonably able to provide the service to you or the participant; or
4.6.5 there has been a material mistake in the pricing, availability or description of the service.
4.7 We will accept your order when we send you confirmation that your booking is accepted (Confirmation Email). At this point:
4.7.1 a legally binding contract will be in place between you and us; and
4.7.2 we will provide the services as agreed during the online checkout process, subject to these terms and any service-specific terms.
5 Right to cancel
5.1 For services related to leisure activities where the contract provides for a specific date or period of performance, the statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally does not apply. This includes, for example, bookings for a tournament, festival, clinic, camp, course session or other dated sporting event.
5.2 Any voluntary right to cancel, transfer, receive credit or obtain a refund will be governed by the cancellation or refund terms displayed on the relevant booking page, at checkout or otherwise communicated to you before the contract is made. Where no separate policy is stated, any refund, transfer or credit is at our reasonable discretion, subject always to your statutory rights and the requirement that consumer contract terms are fair.
5.3 If a service is not related to a leisure activity on a specific date or period and a statutory cancellation right does apply, the applicable cancellation period will normally expire 14 days after the day the contract is concluded, subject to the relevant legal rules and exceptions.
5.4 Where you have a statutory or contractual right to cancel, you must inform us of your decision by a clear statement, for example by email to Dinkspace@outlook.com.
5.5 To meet any applicable cancellation deadline, it is sufficient for you to send your communication exercising the right to cancel before the deadline has expired.
5.6 Nothing in this section affects your rights where a service is faulty, not provided with reasonable care and skill, materially misdescribed, cancelled by us, or where another statutory remedy applies.
5.7 Your statutory rights are summarised at the beginning of this document and further referred to in clauses 9 and 10 below.
6 Effects of cancellation
6.1 If you are entitled to a refund following a valid cancellation, or because we cancel a service and no suitable alternative is accepted, we will reimburse the amount due to you in accordance with the applicable policy and your statutory rights.
6.1.1 Where a refund is due, we may take into account any part of the service already supplied where the law permits us to do so and where you requested or agreed that performance should begin before cancellation.
6.1.2 If a refund, credit or transfer is offered voluntarily rather than because you have a legal right to it, any reasonable conditions attached to that offer will be explained to you.
6.2 Where a refund is legally due, we will make it without undue delay and within any period required by law.
6.3 Unless we agree otherwise, refunds will normally be made using the same means of payment used for the original transaction. We will not charge you a fee solely for receiving a refund that is legally due.
7 Carrying out of the services
7.1 We will carry out the services on the date or within the period agreed during the online checkout process and as set out in the Confirmation Email or relevant event information. Where no time or period has been agreed, we will carry out the services within a reasonable time.
7.2 Our carrying out of the services may be affected by events beyond our reasonable control, including venue closure, severe weather, travel disruption, illness, failures affecting facilities or equipment, or other circumstances that make the planned service unsafe, impracticable or impossible. We will use reasonable efforts to minimise disruption and will tell you about material changes as soon as reasonably possible.
7.3 If a named coach, professional player, referee, director or other advertised individual becomes unavailable because of circumstances beyond our reasonable control, we may provide a suitably qualified or appropriate substitute where this does not materially reduce the service.
7.3.1 If we cannot provide the relevant service at all, or a change is so significant that the service is materially different from what you booked, we will offer an appropriate remedy which may include an alternative date, transfer, credit or refund, depending on the circumstances and your legal rights.
8 Payment
8.1 We accept the payment methods made available through our website or otherwise agreed with you, which may include credit card, debit card or bank transfer.
8.2 Payments made through our website are processed using third-party payment providers. We will take reasonable steps to use secure payment systems, but we are not responsible for losses caused by matters outside our control unless we are legally responsible for them.
8.3 Unless a booking page states that a deposit or instalment arrangement applies, the full advertised price is payable when you place your order. Where a deposit or instalment plan is offered, the balance and due date will be stated before or at the time of booking.
8.4 Card payments may need to be authorised by the relevant card issuer and may be subject to additional security checks used by the payment provider or card issuer.
8.5 If an agreed balance payment is not received by its due date, we may contact you and, after giving reasonable notice where appropriate, cancel the booking or suspend further performance. This does not affect any rights or remedies that either party may have under the contract or by law.
8.6 Nothing in this clause affects any statutory cancellation, refund or other consumer rights that apply to your booking.
8.7 All prices are in pounds sterling (GBP) unless stated otherwise. Prices will include VAT where VAT is applicable and required to be included.
9 Nature of the services
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as statutory rights). Services that we provide to you must be carried out with reasonable care and skill. In addition:
9.1.1 where the price has not been agreed upfront, the price must be reasonable; and
9.1.2 where no time or period has been agreed upfront for the provision of the services, we must provide them within a reasonable time.
9.2 We are under a legal duty to supply services that conform to this contract. Because our services involve sporting participation, you also agree to comply with the reasonable safety, conduct and venue requirements set out below.
9.3 Participants are responsible for deciding whether they are medically and physically fit to take part. You must tell us or the relevant coach about information that is reasonably necessary for safe participation. This does not reduce any duty of care that we owe you.
9.4 Participants must follow reasonable safety instructions and the rules of the venue, event and governing or rating systems that apply. We may refuse or end participation where conduct is dangerous, abusive, discriminatory, threatening, seriously disruptive or otherwise reasonably considered inappropriate. Any decision about refund in those circumstances will take account of the reason for removal and applicable consumer law.
9.5 Where a service is divided by age, rating, DUPR level, experience or other eligibility criteria, you are responsible for providing accurate information. We may move, combine, amend or cancel divisions where reasonably necessary for the safe and effective running of an event, provided that we act reasonably and do not materially deprive you of the service purchased without an appropriate remedy.
9.6 Where an event is advertised as a DUPR or other rating/ranking event, you agree that relevant participant details and match results may be submitted to the relevant platform in accordance with our Privacy Policy and the published event information.
9.7 Photography and filming may take place at DinkSpace events for event coverage, records and promotional purposes. We will provide a reasonable way for adult participants to raise concerns or opt out of identifiable promotional use where appropriate. Separate consent arrangements will be used where required for children and young people.
9.8 A booking for a participant under 18 must be made or authorised by a parent or legal guardian. Additional consent, emergency contact or safeguarding information may be required before the child can participate.
9.9 You remain responsible for your own equipment, clothing and personal belongings. You should not leave valuables unattended. This clause does not exclude liability where loss or damage is caused by our negligence or another legal responsibility that cannot be excluded.
9.10 We may make reasonable operational changes to schedules, court allocations, formats, divisions, coaching groups and activities where necessary. We will tell you about material changes when reasonably practicable and will provide an appropriate remedy where a change materially alters the service you purchased.
10 Faulty services
10.1 Your legal rights under the Consumer Rights Act 2015 are summarised above. For more detailed information on your rights and what you should expect from us, please:
10.1.1 contact us using the details above; or
10.1.2 visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 or any other rights that cannot lawfully be excluded or restricted.
10.3 If you believe a service we have provided is faulty or has not been provided with reasonable care and skill, please contact us as soon as reasonably possible using the contact details above.
11 End of the contract
If this contract ends, it will not affect rights or obligations that arose before it ended, including our right to receive any money properly due to us and your right to any refund or remedy properly due to you.
12 Limitation on our liability
12.1 Except for legal responsibility that we cannot exclude or limit by law (including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and obligations arising under applicable data protection law), we are not legally responsible for:
12.1.1 losses that were not reasonably foreseeable to you and us when the contract was formed;
12.1.2 losses that were not caused by a breach of this contract or negligence on our part;
12.1.3 business losses where you are contracting with us as a consumer; or
12.1.4 loss of or damage to personal belongings or equipment unless caused by our negligence or other breach of legal duty.
13 Third party rights
No person other than a party to this contract has any right to enforce any term of this contract, except where legislation provides otherwise.
14 Disputes
14.1 We will try to resolve any dispute with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the details set out above.
14.2 These terms are governed by the law of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, which means that if you live elsewhere in the UK you may also be entitled to bring proceedings in the courts of the part of the UK where you live.